Monument Underground Station is the most convenient stop (District and Circle lines). On exiting the ticket gates follow the sign for ‘Cannon Street, King William Street straight ahead. Next, take the first right hand exit from the undergound station signpost, ‘Eastcheap, Great Tower Street’. At the top of the stairs walk straight on along EastCheap and take the 4th road on your right (Lovat Lane). The office is located two thirds of the way down Lovat Lane on the right hand side (no. 10-13).
Please note Monument is not a step-free station & street level to platform is by stairs only.
The Financial Ombudsman Service is available to sort out individual complaints that clients and financial services businesses aren’t able to resolve themselves. To contact the Financial Ombudsman Service please visit www.financial-ombudsman.org.uk